You asked for it!
We get lots of emails. And phone calls, facebook messages, tweets and even letters. You’ve got questions – that much is clear – and we want to give you answers. So here we go. Responses to your most frequently asked questions. If we’ve missed something, leave a comment and let us know! We’d hate to leave you hanging…
I really love your mac and cheese, but how come you don’t bake it?
Ah, a common misconception! We do bake our mac and cheeses. You can get any of our macs baked in our super high-powered oven with a crispy panko crust – all you have to do is ask. We decided to make the crispy breadcrumbs an add-on because during our recipe testing we discovered that there are lots of people out there who like their macs creamy.
I have celiac disease, and I gotta know – how do you make your macs gluten-free, and why can’t I eat your vegan mac?
Here’s the deal. Our gluten-free macs are made with either quinoa or brown rice pasta and a béchamel sauce made with tapioca flour. Our entire kitchen staff is extremely careful when making the gluten-free macs to ensure they don’t get contaminated.
Using a good old fashioned spray bottle. Our 3 foot by 4 foot wall takes a lot of water, and about a full hour of our time to fully soak. It weighs about 200 pounds, so we can’t take it down to water it. And it’s a living thing, so we’re constantly pruning, replanting and caring for it.
Psst… Who’s the young kid back there in the kitchen? Is he old enough to be working here?
We get this all the time! And yes, he is. That’s Tomas. Tomas was number 98 out of 125 people we interviewed for our opening staff, and because of his passion and enthusiasm, we knew right away that we wanted to hire him. Although he started as a busser, Tomas quickly learned his way around our kitchen and is now right there on the line on our busiest nights. And by the way, he’s 20.
I heard you’re going to be on TV! When is it happening?
We are! The Cooking Channel filmed us for an episode of The United Tastes of America, hosted by Jeffrey Saad. They’re featuring our classic mac and trailer mac for a sequence that’s all about mac and cheese. It’s going to air in September sometime. We’ll let you know when we have the date.
We admit, when we first opened our wait times were pretty ridiculous. But now that we are fully staffed and have our kitchen running quickly and efficiently, are waits are much shorter. And, we have some great beers and wines available for you at the bar while you’re waiting.
So there you have it. Answers to some of the most common questions we get. But we know there’s more! Go ahead, ask a question below in the comments section, and we’ll be sure to get you an answer.
Thanks for reading! See you soon in homeroom
allison + erinKeep tabs on homeroom: sign up for emails, join our facebook page or follow us on twitter